1.All warranties are back-to-base warranties.

 

2.Under usual conditions, the warranty for the products that USBELFF sells are offered by the manufacturer. Warranty related enquires will be directly sent to the manufacturer.

 

3.Where there is no manufacturer’s warranty available, we offer the warranty as detailed in the product description.

 

4.Regardless of manufacturers’ or USBELFF’s warranty, all warranty related shipping costs (both ways) are the buyer’s responsibility. Unless, in the event of Dead On Arrival (DOA), or incorrect handling by us, we will pay for all warranty related shipping costs.

 

 ·  DOA or incorrect items must be returned to us for testing and verification within 7 days of initial shipping.

 ·  If DOA item is not received by us within 7 days of initial shipping, it will be treated as a normal warranty item.

 ·  If DOA item is tested to be working, it will be returned to you at your own cost.

 

5.USBELFF’s warranty is limited to exchange, repair or refund of the item which will be determined by USBELFF.

 

6.Warranty does not apply to normal wear and tear, or damages due to the misuse or improper care by the user.

 

7.If we have confirmed that a refund is necessary, we will not refund the original shipping cost.

WARRANTY POLICY