As USBELFF wants to offer the best service for customers, we offer customers return and exchange services. You can return most new, unopened items with original tags and packaging for the following reasons. You may read the following terms and conditions before submitting return request.

If you are not satisfied with your purchases, you may be eligible for returning or exchanging, depending on the situation and type of items you have purchased. If you want to return products with no quality issues, we reserve all the rights to charge a handling fee.

If we shipped you the wrong item, you may have two options: 1) change it for the right one, or; 2) return it for the full refund. You must confirm your eligibility for returning or exchanging with Customer Service before sending the products back. Under normal circumstances, you have 7 days to contact Customer Service and request a return or exchange. Make sure to read the exceptions below for more details (where applicable).

If we shipped you the item in the wrong color, you are eligible for a full refund after you have confirmed receipt of the wrong color with Customer Service. Please note that perceived color differences due to the different display setting of computers are not grounds for a refund.

If an item is missing from your order, contact Customer Service to inform them which item is missing. We will offer a refund to the full value of the item value or resend another one to you.

If your parcel is lost during shipping, contact Customer Service to inform them that you did not receive your products. We will offer a full refund or resend the products.

If we shipped you a defective or damaged item, you are eligible for a full refund or exchange. When placing a refund request, please provide photographs which can clearly show the problems with the item and the original courier number to Customer Service. If you believe your item was damaged during shipping, you need to provide photographs showing the damaged packaging as well as “Proof of Damage” to complete your exchange or refund. The “Proof of Damage” should be issued by the courier company. Alternatively, you can open and check the item in the presence of the courier, then you can refuse acceptance of the parcel if you find the item is damaged. Once you refuse the parcel, we will resend you another one.

“The 30-day Money Back Guarantee” :

  1. Item must be returned to us with Order ID, Invoice ID andTransaction ID within 30 calendar days from the date of purchase. You may write them on a piece of paper and enclose with the package.
  2. Customer should fill out the Return Authorisation (RA) form sent with your package. We will e-mail you to provide authorisation after we have confirmed receipt of your request.
  3. Item must be returned in its original and resalable condition with the original packaging.
  4. Return postage and handling is the buyer’s responsibility.
  5. Refunds do not include the cost of original shipping. Refund method will be determined by USBELFF.
  6. We do not offer exchanges or refunds on underwear under any circumstances.
  7. “The 30-day Money Back Guarantee” is not available after expiration (after 30 days from the date of purchase).

Return of Non-Broken Item Within Warranty Period

At our discretion, USBELFF may reject any returns under the following situations:

·  The size purchased does not fit. There is a detailed size chart available in the description.

·  The payment is made with a discount coupon we provided.

·  “The 30-day Money Back Guarantee” has expired.

·  The order was placed by mistake but was not cancelled within 24 hours.

The requirements of return items are same with “The 30-day Money Back Guarantee” which is described above.

Return of Broken Item Within Warranty Period

  1. Refer to Warranty Policy for warranty information.
  2. Customer should fill out the Return Authorisation (RA) form sent with your package. We will e-mail you to provide authorisation after we have confirmed receipt of your request.
  3. Item must be returned to us with Order ID, Invoice ID and Transaction ID within 30 calendar days from the date of purchase. You may write them on a piece of paper and enclose with the package.
  4. Item must be returned in reasonable condition, with the original packaging where possible, and include all accessories unless approved by USBELFF.
  5. Return postage and handling is buyer’s responsibility.

Warranty Policy

  1. All warranties are back-to-base warranties.
  2. Under usual conditions, the warranty for the products that USBELFF sells are offered by the manufacturer. Warranty related enquires will be directly sent to the manufacturer.
  3. Where there is no manufacturer’s warranty available, we offer the warranty as detailed in the product description.
  4. Regardless of manufacturers’ or USBELFF’s warranty, all warranty related shipping costs (both ways) are the buyer’s responsibility. Unless, in the event of Dead On Arrival (DOA), or incorrect handling by us, we will pay for all warranty related shipping costs.· 
  5. ·  DOA or incorrect items must be returned to us for testing and verification within 7 days of initial shipping.
  6. ·  If DOA item is not received by us within 7 days of initial shipping, it will be treated as a normal warranty item.
  7. ·  If DOA item is tested to be working, it will be returned to you at your own cost.
  8. USBELFF’s warranty is limited to exchange, repair or refund of the item which will be determined by USBELFF.
  9. Warranty does not apply to normal wear and tear, or damages due to the misuse or improper care by the user.
  10. If we have confirmed that a refund is necessary, we will not refund the original shipping cost.

Privacy Policy

  1. Protecting You

USBELFF is owned and operated by ******. ******(“USBELFF”, “we”, “us”, “our”) is committed to protecting your privacy. At USBELFF, we never share our customer’s information with third party in any form. We use the information that you offer to respond to your request, customising future shopping for you and improving the systems of our store by communicating with you. We always try to personalise and continually improve your shopping experience.  

Please note that the use of the website, by you is subject to this privacy policy (the “Policy”) and the website’s terms and conditions of use (“Terms and Conditions”).

Our Policy explains what information we collect on the website, how we use and/or share this information, and how this information is maintained by us. By using this website, you signify your acceptance of this Policy. If you do not agree to any terms of this Policy, in whole or part, you should not use this website. Please note that this Policy only applies to the information collected on this website, not any information collected or obtained by other methods or sources.

Our Policy ensures that any information you provide us remains private and secure. The  following part will provide details of the information that you will offer us, and how it will and, more importantly, will not be used. We will never collect sensitive information about you without your explicit consent. The information we keep will be accurate and up to date. You can check the information we hold about you by contacting us (you may pay some administrative fee for this). We will delete or correct it promptly if you find any inaccuracies.

  1. Personally Identifiable Information-PII

The personally identifiable information (“PII”) that we collect is volunteered during registration or in response to specific information requests explicitly presented to you.

We may also collect your IP (Internet Protocol) address to help solve the diagnostic problems with our server, and to administer our website. An IP address is a number which is assigned to your computer when you use the Internet. Your IP address will also help to identify you during a particular session and gather broad demographic data.

We may ask your e-mail address when you use our website. Also, you may offer some or all the following PII when you purchase vouchers: first and last name, postal address, e-mail address, date of birth, telephone number, details of payment mechanism such as credit card details.

  1. Use and Sharing of PII

All PII is retained in accordance with the Data Protection Act 1998 and other applicable data protection laws in Australia.

We use PII to offer you information about USBELFF, to offer your proper service and marketing from us to you. We never sell or pass any PII to any third party organisations (outside our group companies), unless we are required to do so for fraud prevention and detection. We will never sell or rent your PII to any third parties for their marketing or any other commercial purposes without your prior consent.

However, we may pass your PII which is set out in this Policy to our agents and subcontractors to help our work. For example, we may let third parties provide us with marketing or customer service assistance, or we will send it to a credit card provider to process a payment.

We also reserve the right to disclose PII in order to:

  1. comply with applicable laws;
  2. respond to governmental enquiries (or enquiries from a legal, governmental or quasi-governmental or local authority agency or Internet protection agency of any type);
  3. comply with a valid legal process or procedure;
  4. protect our rights or property, this website, and other users of this website.

Please note that as part of any PII sharing work that listed above, we may send your information internationally including to countries or places outside of the European Economic Area. Some places outside the EEA may not have adequate data protection laws or may offer differing levels of protection of personal information which are not as high as those in Australia. By offering PII to us, you acknowledge that we can use your data in the ways set out in this Policy, we are not responsible for any use of your data by third parties who receive and process your data.

  1. Cookies

We use “cookies” technology to store data in your computer and use the functionality of your browser. A lot of websites do this because cookies allow website publishers to do some useful things, such as find out whether the computer (or user) has visited the site before. You can usually modify your browser to prevent the use of cookies, however if you do this, the service (and the website) may not work properly. The information stored in the cookie is used to identify you. This enables us to operate an efficient service to track the patterns in behaviour of visitors to the website.

In the course of serving advertisements to this website (if any), third party advertisers or ad servers may place or recognise a unique cookie in your browser. The use of cookies by such third party is not subject to this Policy, but is subject to their own respective privacy policies. (Please note that use of this website , is neither intended for, nor directed to, children under the age of 18.)

  1. E-mails

We may e-mail you for the following purposes:

  1. Notifying you about your account details after registration;
  2. As a reminder e-mail about services we offer (particularly if you have not used them yet or not used them for a while);
  3. To send you information or vouchers which you have asked for;
  4. As a newsletter;
  5. As promotional e-mails;
  6. To offer related services to you from ******.

In terms of any marketing or promotional e-mails we may send, we will give you the chance to opt-out (or unsubscribe) from them in the future.

  1. Security and retention

In accordance with our internal security policy and the law, the PII which we hold will be held securely within our system. We hold data until 3 years after it is last accessed or used by us.

Regarding information transmitted between the website and/or users, while we take reasonable precautions to safeguard this information, we may be unable to prevent unauthorised access to such information by third parties or inadvertent disclosure of such information during transit. Users acknowledge this risk when communicating with the website.

  1. Transfer in Certain Circumstances

If there is a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation or *******then, in our sole discretion, we may transfer, sell or assign information collected on and through this website (including, without limitation, PII and other information), to one or more relevant third parties.

  1. Customer Service

If you have any questions or concerns, or if you wish to request access to your personal information held by USBELFF, please feel free to contact us.

  1. Disclaimer

When purchasing products from this website, customer acknowledges and accepts the payment of products will be transferred to third-party operated payment systems. The customer’s basic financial information may be disclosed to the third-party operated payment systems and its operating/controlling entity.

All information received by the third party operated payments systems and its operating/ controlling entity shall be managed in accordance with its privacy statement and Terms and Conditions found HERE. As a result of payment from the website, in regards to the entity’s capacity to receive payments for the operation of the website in relation to products supplied by the website operator, customers waive all rights to bring legal proceedings against the third-party operated payment system and its operating /controlling entity.

  1. Changes to this Policy

This Policy forms part of the Terms and Conditions for use of this website and forms part of the agreement between you and us. We may, from time to time, amend this Policy, in whole or part, in our sole discretion. Any changes to this Policy will be effective immediately upon the posting of the revised policy on this website. Depending on the nature of the change, we may announce the change: a) on the home page of the website, or b) by e-mail, if we have your e-mail address. However, in any event, by continuing to use the Website, following any changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Policy, as it may be amended from time to time, in whole or part, you shall terminate your use of the website.

RETURN AND EXCHANGE POLICY